Shipping policy

Please note that we only send tracking notifications via email. We use Australia Post, they will send you tracking information. Please check your junk mail.

You will receive your shipping information once we process your order. Shipping estimates will be from this date onwards.

Free shipping for orders over $150 Australia and $200 for New Zealand

WE ALSO OFFER FREE LOCAL PICKUP IN Brisbane, I can arrange to meet at a local coffee shop

FAQ

Do you ship to my country?

Australia and New Zealand

If you are outside of Australia and NZ please message for a shipping quote.

What is the cost of shipping?

Within Australia Parcel Post Flat rate $10.60

Within Australia Express Flat rate $15.95

New Zealand Parcel Post Flat Rate $15

New Zealand Express Post $20

What is your shipping Method?

All domestic and international orders are shipped via Australia Post

All items are sent with tracking

When do I receive my order?

We normally ship your orders on the same day or the next day at the latest, providing you order before 10am.

Orders are dispatched from our Brisbane Warehouse Monday - Friday.

Orders should arrive at their new homes between 3-7 days depending on your location in Australia.

Overseas customers - Postal times will vary around the world. We can only estimate between 4-25 days depending on your location. We can use DHL express for an extra fee, please contact us at hello@talesofthesun.com.au

What if I use an incorrect address?

All parcels are sent with tracking so we can follow your parcel but please note that unfortunately, Tales of The Sun can not be responsible for lost or missing parcels if an incorrect address is provided.

Problems with your order?

We want you to have the best online shopping experience, so if you have any problems with your order please contact us via email, we are here to help!

hello@talesofthesun.com.au

Please note it is your responsibility to ensure you are home when your delivery arrives or to pick up the parcel from the post office. We will not be held responsible if your parcel goes missing. We will not be held liable and do not offer refunds for late parcels or missing parcels. If a parcel is returned to us, you will have to pay the additional delivery fee, refunds will not be accepted.